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Shipping Policy

COVID 19 SHIPPING UPDATE:

We are open and fully operational. We process all orders the same business day Mon- Friday until 3pm EST. Please be advised due to Covid 19 and the large volume of parcels, there are some delays with all carries and customs. Currently Canada Post/USPS has suspended all guaranteed delivery times until further notice. Packages that require signature will get delivered without a signature or a pickup at your local post office will be requested by Canada Post.

We greatly appreciate your patience and understanding during these tough times and sincerely wish you and your families are keeping safe and healthy. Should you have any questions or concerns, please reach out to us here.

SHIPPING

The prices listed on this website do not include shipping fees. Free shipping option available for Canadian/US orders over $90.

To protect your privacy we ship in simple, discreet packaging. However, in the customs papers the product description will be labeled as aromatherapy device or the vaporizer’s name.

We do our best to ship orders the same business day if orders are placed before 3pm EST. Orders that qualify for Free Shipping will be shipped via Expedited Post.

RECEIVING YOUR ORDER

Upon delivery of the parcel a resident 19 years of age or older is eligible to receive the package. Valid government identification will be required to confirm the age of the recipient.

SHIPPING TO CANADA/US RATES:

All shipping rates are calculated based on customer’s postal code/ zip code during checkout and all expected deliveries are estimated directly by Canada Post and USPS.

INTERNATIONAL SHIPPING:

All parcels shipped to any international destinations are subject to that country’s taxes and customs duties. It is the responsibility of the receiver of the parcel to cover any applicable fees.

In-Store PICKUP

In-Store pickups are available at 419 Guelph Line Burlington Ontario L7R 3L7 (Inside Frank’s Magic Crops). Please contact us to ensure stock availability prior to your arrival.

SHIPPING & TRANSIT TIME

Canada Post Estimated deliver times are calculated directly by Canada Post.  You will be notified by email or phone if there is an issue causing a delay in dispatching your order.

TOOLS420 is unable to control issues due to a natural disaster or delays caused by Canada Post. We do promise to get your package on its way to you within 24 business hours of receiving your order… the rest is out of our hands.

CREDIT CARD PAYMENTS

Please note that shipping addresses not matching your credit card billing address may cause a delay in your order and may require additional verification or another method of payment.

DELIVERY & ORDER STATUS

You can monitor the status of your order, including shipping information and tracking number through your registered account or your invoice.

SHIPPING & MISSING PACKAGE POLICY

Shippers are third party carriers and deliveries are out of our control. Lost, damaged and delayed packages are rare, but will be fully supported by the claim process if they occur. If the investigation proves the item is “lost,” insurance will provide additional security. There is no risk to our customers, however there may be a delay in receiving the shipment.

PLEASE NOTE: It is the receiver’s responsibility to provide a correct shipping information and monitor the tracking details to safely receive the parcels. Tools420 cannot be held accountable for lost or stolen parcels once delivered by Canada Post/USPS.

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