SHIPPING

We are open and fully operational. We process all orders the same business day Mon- Friday until 1 pm EST.

The prices listed on this website do not include shipping fees. Free shipping option available for Canadian orders over $90.

UPS parcel services are available as a method of delivery as well. Rates are calculated based on the destination and service chosen.

To protect your privacy we ship in simple, discreet packaging. However, in the customs papers, the product description will be labeled as an aromatherapy device or the vaporizer’s name.

We do our best to ship orders on the same business day if orders are placed before 1 pm EST. Orders that qualify for Free Shipping will be shipped via Expedited Post.

DISCREET VAPE SHOP SHIPPING

All packages will be shipped with a discreet label with the name Life and Wellness as the business name on the brown package. This will be very discreet and won’t raise any suspicions if this is something that concerns you.

RECEIVING YOUR ORDER

Upon delivery of parcels, a resident 19 years of age or older must be available to receive the package. Valid government identification will be required to confirm the age of the recipient.

SHIPPING TO CANADA RATES:

All shipping rates are calculated based on the customer’s postal code/zip code during checkout and all expected deliveries are ESTIMATED directly by Canada Post, and UPS.

INTERNATIONAL SHIPPING:

All parcels shipped to any international destination are subject to that country’s taxes and customs duties. It is the responsibility of the receiver of the parcel to cover any applicable fees.

In-Store PICKUP

In-Store pickups are available at 419 Guelph Line Burlington Ontario L7R 3L7 (Inside Frank’s Magic Crops). Please contact us to ensure stock availability prior to your arrival.

SHIPPING & TRANSIT TIME

Canada Post Estimated delivery times are calculated directly by Canada Post.  You will be notified by email or phone if there is an issue causing a delay in dispatching your order.

TOOLS420 is unable to control issues due to a natural disaster or delays caused by Canada Post. We do promise to get your package on its way to you within 24 business hours of receiving your order… the rest is out of our hands.

We waive any responsibility for expected shipping dates – Shipping options are selected by the user and will give you an estimated delivery date. We are not bound by these dates and are not liable if your delivery date precedes or proceeds the estimated date of delivery. The delivery date range is the courier service’s responsibility, and no refunds will be given if the estimated date is exceeded.

CREDIT CARD PAYMENTS

Please note that shipping addresses not matching your credit card billing address may cause a delay in your order and may require additional verification or another method of payment.

DELIVERY & ORDER STATUS

You can monitor the status of your order, including shipping information and tracking number through your registered account or your invoice.

SHIPPING & MISSING PACKAGE POLICY

Shippers are third party carriers and deliveries are out of our control. Lost, damaged, and delayed packages are rare, but will be fully supported by the claim process if they occur. If the investigation proves the item is “lost,” insurance will provide additional security. There is no risk to our customers, however, there may be a delay in receiving the shipment.

PLEASE NOTE: It is the receiver’s responsibility to provide the correct shipping information and monitor the tracking details to safely receive the parcels. Tools420 cannot be held accountable for lost or stolen parcels once delivered by Canada Post

Age Verification

You must be at least 19 years or older to enter.

OVER 19 (ENTER) UNDER 19 (EXIT)